FAQ

☽ Can I order an item in my custom size? ☾

Yes, with pleasure! I make all my jewellery to order, so personalised measurements, such as your custom length for a necklace, are no problem at all. Simply leave me your desired measurements (or your neck circumference for chokers) in the personalisation field on the respective product page. Personalisation of the size is free of charge for you!

☽ How will my order be shipped ☾

I think that unpacking your piece of jewellery is a special moment. At least I often feel a little excited when I can finally open a parcel that I've been eagerly waiting for. That's why I put so much attention to detail in the Lunar Tribe's shipping packaging. Your order will reach you in a black jewellery box with a metallic logo to match the colour of the jewellery you ordered. It is not only suitable for safe storage but can also be given as a gift straight away. Every order, regardless of the destination country, receives a tracking number so that you can see exactly where it is and when it arrives. You can find more information about shipping in the Shipping and Payment Conditions.

☽ How can I cancel my order? ☾

You can cancel your order by e-mail to me. Please note that cancellation is no longer possible once I have dispatched your order. Cancellation is then no longer possible but you can send it back to me instead. Please read the cancellation Policy for more information.

☽ How can I keep my jewellery shiny for a long time? ☾

Jewellery will always darken a little, this is completely normal and cannot be avoided. That's why I use stainless steel as far as possible which will not discolour over time. I have put together detailed jewellery care instructions for you here.

☽ What length do I need for a choker necklace? ☾

If the standard length of my choker necklaces does not suit you, please leave me your neck circumference in the personalisation field and I will adjust the choker for you free of charge! You can find detailed instructions on how to measure your neck circumference correctly in my blog.