FAQ

Yes, with pleasure! I make all my jewellery to order, so personalised measurements, such as your desired length for a necklace, are no problem at all. Simply leave me your desired measurements (or your neck circumference for chokers) in the personalisation field on the respective product page. Personalisation of the size is free of charge for you!


☽ How will my order be shipped ☾

I think that unpacking your piece of jewellery is a special moment. At least I often feel a little excited when I can finally open a parcel that I've been eagerly
been waiting for. That's why I put so much attention to detail in the Lunar Tribe's shipping packaging. Your order will reach you in a black jewellery box with a metallic logo to match the colour of the jewellery you ordered. It is not only suitable for safe storage but can also be given as a gift straight away. Every order, regardless of the destination country, receives a tracking number so that you can see exactly where it is and when it arrives. You can find more information about shipping in the Shipping and Payment Conditions.

☽ My order is a gift - Do you offer a gift wrapping? ☾

You are welcome to have your order sent directly to the person receiving the gift! I offer an extra gift wrapping - so you don't have to worry about anything. The jewellery will be sent in an elegant, black shipping box, filled with dark green filling material and glittering tissue paper. This makes unpacking the jewellery a joyful experience! You are also welcome to include a gift message, which I will add by hand. An invoice is of course not included, you will receive it digitally by email anyway. If the delivery address is not in the EU, I am obliged to attach an invoice to the parcel so that the package can be cleared through customs.

☽ How can I cancel my order? ☾

You can cancel your order by e-mail to me. Please note that my processing time is a maximum of three working days. Depending on how many orders I have at the moment, your order may be on its way to you the very next day. Cancellation is then no longer possible but you can send it back to me instead. Please read the cancellation Policy for more information.


☽ Are all products nickel-free? ☾

Yes, all the materials I use are nickel-free! I have a severe nickel allergy myself and therefore pay particular attention to the quality of the materials I use for my jewellery. You can find further information on the used materials used in each item description.


☽ How can I keep my jewellery shiny for a long time? ☾

With every order comes a card with detailed care instructions that will help you to keep your jewellery beautiful and shiny! Jewellery will always darken a little, this is normal and cannot be avoided. That's why I use stainless steel as much as possible which will not discolour even after long wear. To make your jewellery shine again, just wipe it with a soft cloth and some polish from the drug store.